Return Policy

Our 100% Satisfaction Guarantee

We take great pride in the freshness and beauty of our floral arrangements. Your satisfaction is our absolute priority. If you are not completely happy with your flowers, we want to make it right.

How It Works

Because flowers are highly perishable, we rarely accept physical returns. Instead, we offer a quality guarantee backed by the following steps:

1. Notify us quickly. You must contact us within 48 hours of delivery to report any issues with your order.
2. Send visual proof. Please email us clear photographs of the arrangement showing the quality concern, along with your order number.
3. Allow us to evaluate. Our team will promptly review your photos to assess the condition of the blooms.
4. Receive our resolution. Based on our evaluation, we retain the right to exchange the item, deliver a replacement, or issue a refund.

Important Exclusions

1. Accurate delivery info: We cannot issue replacements or refunds if an order is delayed or undelivered due to an incorrect address provided at checkout.
2. Proper flower care: Our guarantee does not cover wilting or damage caused by improper care, such as leaving flowers in direct sunlight, near extreme heat, or without water after delivery.